(Remote – U.S.)
🧾 About the Role
Roadie, a UPS company, is looking for a Customer Support Specialist to join their remote team. In this fast-paced role, you’ll be the first point of contact for customers using Roadie’s delivery platform. You’ll use your communication skills, empathy, and tech savvy to support users, solve issues, and keep deliveries running smoothly across the country. This full-time position follows a 4-day workweek schedule, including evenings, weekends, and holidays.
✅ Position Highlights
• Full-time, 4-day workweek
• Remote across the U.S.
• Evening, weekend, and holiday shifts required
• Competitive salary with standout benefits
• Work with a logistics platform that reaches 97% of U.S. households
📋 What You’ll Own
• Support customers via phone, email, and text
• Monitor in-progress deliveries and take action when needed
• Address user concerns with professionalism, speed, and care
• Resolve non-standard delivery issues with urgency and empathy
• Use Salesforce and other tools to track interactions and troubleshoot
• Collaborate across teams to ensure a smooth delivery experience
🎯 Must-Have Traits
• 1+ year of customer service experience (logistics or tech preferred)
• Clear written and verbal communication skills
• Strong problem-solving abilities in fast-paced environments
• Adaptability to changing processes and tools
• Ability to receive and act on feedback
• Comfort with ambiguity and proactive decision-making
• Flexible availability, including evenings and weekends
• Salesforce experience a plus
💻 Remote Requirements
• Stable internet connection
• Ability to attend full training beginning August 25
• Comfortable working independently and as part of a distributed team
💡 Why It’s a Win for Remote Job Seekers
• 100% covered health insurance premiums (individual)
• 401(k) with company match
• Tuition and student loan repayment assistance
• Monthly 3-day weekends
• Generous PTO and monthly WFH stipend
• Access to the tools and tech needed to thrive
✍️ Call to Action
If you’re ready to support a nationwide logistics network with your customer service skills, apply now to join Roadie. This isn’t just support—it’s the front line of connection between a powerful platform and the people it moves.