📍 Remote – New Mexico Residents Only
🧾 About the Role
Join hear.com, a global leader in hearing care, and make a meaningful impact — all from home. If 9-to-5 monotony and stuffy corporate culture aren’t your thing, you’ll thrive here. We’re seeking upbeat, empathetic professionals ready to change lives with every call.
✅ Position Highlights
• $23/hour base pay
• Monthly bonuses: $300–$600
• Full-time, remote
• Equipment provided (laptop, monitor, headset, etc.)
• Full benefits (medical, dental, vision, 401K)
• Paid time off, holidays, and parental leave
• Open PTO policy
• Career-growth culture with a purpose-driven mission
📋 What You’ll Own
• Deliver outstanding service during every customer interaction
• Work to retain customers and address at-risk cases
• Handle high call volume: inbound, outbound, chat, and email
• Collaborate with teammates to ensure seamless customer experiences
• Guide customers through hearing care solutions
• Document interactions, feedback, and customer issues
🎯 Must-Have Traits
• At least 2 years of tenure in recent roles
• Strong empathy and a customer-first mindset
• Comfort with high-volume calls and dynamic conversations
• Growth-oriented mindset with ability to learn new systems (Salesforce, Twilio, Zoom, Outlook)
• Hardwired internet (100Mbps down / 20Mbps up) – no Wi-Fi or hotspot
• Reliable, quiet home office environment
• Located in New Mexico
💻 Remote Requirements
• Must reside in the U.S. and work from New Mexico
• Availability for 8-hour shifts between 8AM–8PM local time, including rotating Saturdays
• Equipment provided: laptop, monitor, mouse, keyboard, ethernet cable
💡 Why It’s a Win for Remote Job Seekers
You’ll be part of a close-knit, mission-driven team working to transform lives through better hearing. This is your chance to join a fast-growing health tech company that values collaboration, ownership, and innovation—without sacrificing work-life balance.
✍️ Call to Action
If you’re ready to build a long-term career helping others hear—and live—better, we want to hear from you. Apply today and turn up the volume on your future.