(Remote – U.S.)
🧾 About the Role
As a Customer Solutions Specialist, you’ll be the voice of a company that values innovation, empathy, and real-time problem-solving. You’ll work directly with customers to resolve issues, manage orders, and provide outstanding service through phone, email, and chat. This is a fast-paced, remote role with a strong team culture and plenty of room to grow.
Shift: Monday–Friday, 11:30 AM–8:00 PM ET
Training Schedule: 9:30 AM–6:00 PM ET (for the first 60 days)
Starting Pay: $25.70/hr
✅ Position Highlights
• $25.70/hr starting pay
• Full-time, remote
• Paid training (60 days)
• Strong culture with daily virtual connection
• Supportive onboarding and career development
• Physical equipment provided for remote work
📋 What You’ll Own
• Deliver prompt and accurate support via phone, chat, and email
• Investigate and resolve customer issues with critical thinking and care
• Keep customers informed about order status and updates
• Use multiple software tools to manage customer accounts
• Collaborate with internal teams to create win-win solutions
• Handle escalated situations with professionalism and tact
• Receive feedback regularly to improve service quality
• Join video meetings and maintain active team participation
• Stay flexible, positive, and ready to adapt as the company evolves
🎯 Must-Have Traits
• Strong verbal and written communication in English
• Proficiency with Office 365 and internet navigation
• Typing speed of 40+ WPM
• Strong multitasking, organization, and time management skills
• Ability to troubleshoot independently and collaboratively
• Growth mindset and eagerness to learn
• Steady internet: 75 Mbps down / 10 Mbps up (hardwired preferred)
• Legal resident in an eligible U.S. state (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY)
💻 Remote Requirements
• Distraction-free home office space
• Reliable high-speed internet (no satellite)
• Router and modem access
• Physical mailing address (no P.O. Boxes)
• Smart device for secure access (iOS or Android, updated OS)
💡 Why It’s a Win for Remote Job Seekers
• Stable full-time hours and competitive pay
• Structured onboarding and skills development
• Daily connection with your team—even remotely
• Culture that values both individual growth and customer care
✍️ Call to Action
If you’re organized, adaptable, and love solving problems with heart, apply now. This is more than a customer service job—it’s a chance to be part of a growing team with purpose and potential.