CareCentrix – Remote (U.S.)
🧾 About the Role
As a Customer Solutions Expert Lead for the Verifications team, you’ll serve as the go-to subject matter expert—guiding workflows, mentoring staff, and tackling escalated issues head-on. If you’re passionate about leadership, problem-solving, and customer success, this is your opportunity to help shape service excellence at a national level.
✅ Position Highlights
• $20.00–$27.00/hour + monthly performance bonuses
• Full-time | Monday–Friday, 10:00AM–6:30PM EST
• 100% Remote | Career-track role with leadership responsibilities
• Health, dental, and vision benefits + generous PTO and perks
📋 What You’ll Own
• Direct work assignments and monitor team performance
• Resolve escalated calls and complex customer cases
• Maintain team dashboards and performance metrics
• Support new hire onboarding and coach team members
• Collaborate cross-functionally to improve processes and customer experience
• Lead by example with responsiveness, empathy, and clarity
🎯 Must-Have Traits
• High school diploma or equivalent
• Minimum 1 year in a CareCentrix operations role
• Advanced knowledge of customer service processes and systems
• Strong communication, time management, and leadership skills
• Proficient in spreadsheets, data entry, and workflow tools
• Ability to think critically and make process-level recommendations
💻 Remote Requirements
• Reliable home setup with strong internet connection
• Ability to lead and collaborate virtually
• Responsive to time-sensitive team communication
💡 Why It’s a Win for Remote Job Seekers
• Leadership opportunity with real career mobility
• Steady weekday hours and no on-call nights
• Monthly bonus incentives tied to your team’s success
• Full support structure: training, tools, and advancement pathways
• Culture that values both excellence and community
✍️ Call to Action
Ready to level up your remote career in healthcare operations? Join CareCentrix as a Customer Solutions Expert Lead and be the voice of calm, clarity, and confidence that drives results.