(Remote – U.S.)
🧾 About the Role
Sharecare is looking for full-time Customer Service Representatives to handle inbound calls from members and providers. This is a fully remote role where you’ll be the frontline support—answering questions, solving problems, and providing helpful information in a professional and courteous manner.
✅ Position Highlights
• Full-time
• Remote (U.S.-based)
• High-volume, inbound call center role
• Computer-based training and tools provided
• Supportive, team-oriented work environment
📋 What You’ll Own
• Respond to calls and emails from members and healthcare providers
• Assess caller needs, explain programs, and resolve issues
• Accurately document interactions and maintain call records
• Meet call center metrics including quality, speed, and attendance
• Educate callers about available services and benefits
• Escalate concerns as needed and follow through on resolutions
• Use scripts, tools, and resources to guide responses
• Adjust communication style to each caller for clear understanding
🎯 Must-Have Traits
• High school diploma or GED
• Prior customer service experience preferred
• Strong verbal communication and listening skills
• Able to multitask and navigate multiple systems simultaneously
• Proficient in Microsoft Word, Outlook, and internet navigation
• Comfortable working in a fast-paced, constantly evolving setting
• Reliable, self-motivated, and team-oriented
💻 Remote Requirements
• High-speed internet
• Reliable computer proficiency
• Quiet, distraction-free home workspace
💡 Why It’s a Win for Remote Job Seekers
• Flexible location within the U.S.
• Join a fast-growing digital health company
• Clear training and performance expectations
• Opportunity to make a difference supporting people’s health journey
✍️ Call to Action
If you’re people-focused, tech-comfortable, and ready to provide top-tier service, this could be the next move in your remote career. Apply now to join Sharecare and be part of a company helping people live better, longer.