🧾 About the Role
Dane Street is hiring a Customer Service Representative to support our Independent Medical Exam (IME) operations. In this fully remote role, you’ll handle incoming case assignments, manage physician scheduling, and provide timely updates to clients. This is a great opportunity for professionals who thrive in a structured, detail-oriented environment with a focus on healthcare and insurance services.
✅ Position Highlights
• $ Based on experience
• Full-time
• Fully remote (U.S. based)
• Medical, dental, vision, PTO, 401(k) match, Apple equipment, and media stipend
• Short-term and long-term disability coverage included
📋 What You’ll Own
• Intake and set up new IME cases in AccessDS system
• Verify case information and request missing data from clients
• Assign cases to appropriate physicians based on location, availability, and case specifics
• Monitor deadlines and track case progress from start to finish
• Communicate updates to clients and ensure all documentation is complete
• Manage any case-related follow-ups, clarifications, or escalations
• Contribute to special projects and administrative tasks as needed
🎯 Must-Have Traits
• Associate’s degree preferred
• Experience in healthcare or insurance (preferred)
• Excellent verbal and written communication skills
• Strong critical thinking, time management, and organizational abilities
• Tech-savvy with accurate typing and data entry skills
• Able to manage deadlines in a fast-paced, remote environment
💻 Remote Requirements
• Reliable high-speed internet connection (required)
• Comfortable using Apple equipment and remote tools
• Ability to maintain a quiet, professional home workspace
💡 Why It’s a Win for Remote Job Seekers
• Work-from-home flexibility with top-tier equipment and support
• Contribute to a high-performing, Inc. 500-recognized company
• Join a mission-driven team supporting claims accuracy and fair medical evaluations
• Generous time off, wellness perks, and future-focused benefits
✍️ Call to Action
If you’re detail-oriented and ready to make an impact in the healthcare claims space, apply now to join Dane Street as a NY IME Customer Service Representative. Help ensure every case is handled with care, clarity, and precision—wherever you work.