🌐 Customer Care Representative 💾

(Remote – Contract)

🧾 About the Role
Data loss feels like heartbreak—photos, projects, memories, gone in an instant. As a Customer Care Representative at DriveSavers, you’ll be the calm after the storm. You’ll guide customers through the data recovery process with empathy, clarity, and a steady voice—helping them restore the irreplaceable.

This isn’t just tech support. It’s a chance to help people feel hope again.

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✅ Position Highlights
• Remote contract position
• Mid-level role (2–4 years sales or customer care experience required)
• Associate’s or Bachelor’s degree OR equivalent experience
• Work with cutting-edge technology in an emotionally impactful industry
• Ongoing training, team events, and a people-first culture

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📋 What You’ll Own
• Take inbound calls from customers before, during, and after service
• Make outbound follow-ups to provide updates and clarity
• Communicate engineers’ findings and help customers understand the process
• Break down technical terms in plain English for non-tech clients
• Prioritize tasks and juggle multiple timelines in a fast-paced environment

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🎯 Must-Have Traits
• Clear and confident communicator—written and verbal
• Strong customer service instincts and emotional intelligence
• Able to work independently but collaborate when needed
• Curious about tech and eager to stay ahead of trends
• Detail-oriented with solid organizational skills
• Calm under pressure and compassionate with stressed customers

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💻 Remote Requirements
• U.S.-based with stable internet connection
• Quiet, distraction-free home setup
• Comfortable using CRM tools and internal communication platforms

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💡 Why It’s a Win for Remote Job Seekers
• 100% remote
• Supportive work culture that feels like family
• Opportunities to grow with a respected leader in data recovery
• Regular celebrations, giveaways, and incentives—because fun matters
• The joy of helping people recover what they thought was lost forever

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✍️ Call to Action
If you’ve got the people skills, tech curiosity, and a heart for helping—DriveSavers wants you on their front lines. Apply today and be someone’s hero in a digital crisis.