CareCentrix – Remote (U.S.)
🧾 About the Role
CareCentrix is looking for a passionate and solution-driven Customer Advocacy Specialist to join its remote team. In this key role, you’ll handle escalated customer concerns, support service-level goals, and mentor new team members—all while helping improve internal processes that make healthcare more accessible at home.
✅ Position Highlights
• $19.50 – $20.00/hour + monthly bonus opportunity
• Full-time | Monday–Friday, 11:30AM–8:00PM EST
• 100% Remote
• Full health benefits, 401(k), PTO, tuition reimbursement, and more
📋 What You’ll Own
• Take the lead on escalated customer calls and complaint resolution
• Support supervisors in performance coaching, work plans, and training
• Analyze recurring issues and suggest improvements
• Collaborate with cross-functional teams to drive quality
• Serve as a resource for Customer Service Representatives
• Handle reports, emails, and production backup as needed
🎯 Must-Have Traits
• High school diploma or equivalent
• 3+ years in inbound contact center roles (preferably healthcare)
• Experience managing escalations and solving problems independently
• Strong communication, data entry, and time management skills
• Familiarity with healthcare compliance and internal systems a plus
💻 Remote Requirements
• Reliable home office setup
• Internet connectivity capable of supporting VOIP and web-based tools
• Ability to maintain focus and productivity in a remote environment
💡 Why It’s a Win for Remote Job Seekers
• Regular weekday hours with no weekends
• Impactful role supporting patient care behind the scenes
• Career growth opportunities and monthly performance bonuses
• Supportive, community-focused culture
✍️ Call to Action
Ready to take the lead on customer satisfaction in healthcare? Join CareCentrix as a Customer Advocacy Specialist and make every resolution matter—from the comfort of home.