CareCentrix – Remote (U.S.-based, EST hours)
🧾 About the Role
CareCentrix is looking for a Customer Advocacy Specialist to join its team of compassionate problem-solvers. In this remote role, you’ll serve as the go-to contact for escalated customer concerns and complex issues—balancing empathy, independence, and resolution expertise. If you have a strong background in customer service and a talent for de-escalating tense situations, this role puts you in a position to make a meaningful impact.
✅ Position Highlights
• $19.50 – $20.00 per hour (plus monthly bonus potential)
• Full-time, Non-exempt
• Remote – EST schedule
• Monday–Friday, 11:30 AM – 8:00 PM EST
• Full benefits, PTO, HSA/FSA employer contributions, 401(k), wellness perks, tuition reimbursement
📋 What You’ll Own
• Serve as the first point of contact for escalated calls and case reviews
• Investigate, de-escalate, and resolve complex payer, provider, and patient complaints
• Support team leads by mentoring new reps, coaching others, and monitoring work quality
• Collaborate across departments to identify root causes and recommend solutions
• Assist with special projects, compliance reports, and internal case management
• Enter and track data accurately in internal systems
🎯 Must-Have Traits
• High school diploma or equivalent
• 3+ years in healthcare customer service or high-volume contact center roles
• Proven track record handling escalations and solving customer issues
• Solid administrative and call center support experience
• Strong communication, attention to detail, and multitasking skills
• Basic computer proficiency and data entry accuracy
💻 Remote Requirements
• Secure home office setup with consistent internet connection
• Ability to work uninterrupted during scheduled hours (EST timezone)
• Willingness to comply with data security and HIPAA policies
💡 Why It’s a Win for Remote Job Seekers
• Growth potential with monthly bonus opportunities
• Full suite of benefits from day one
• Flexible remote work with a stable weekday schedule
• Discounts, wellness resources, and tuition support
• A culture rooted in empathy and care for both team members and patients
✍️ Call to Action
Ready to turn conflict into clarity and be the calm in the storm? CareCentrix is calling on empathetic professionals to become trusted advocates in healthcare support. Apply now and help create better outcomes—one resolution at a time.