(Remote – U.S.)
🧾 About the Role
Pomelo Care is on a mission to improve care for moms and babies through personalized, technology-driven healthcare. As a Care Coordinator, you’ll support the virtual clinical practice by managing key operational and administrative tasks that help streamline access to high-quality care across the maternal journey—from pregnancy through postpartum and NICU stays.
✅ Position Highlights
• Salary Range: $45,000–$50,000 (with choice between equity and cash)
• Employment Type: Full-time
• Remote: Yes (U.S.-based)
• Schedule: Monday–Friday, 1:00 PM–9:00 PM ET
• Perks: Unlimited vacation, equity options, healthcare benefits, First Round Network membership
📋 What You’ll Own
• Serve as a liaison between patients and providers, helping with care navigation and social services (WIC, SNAP, housing, transportation)
• Monitor the member support line and address patient questions
• Conduct patient eligibility checks and manage offboarding
• Handle appointment scheduling, reminders, and provider calendar optimization
• Coordinate referrals to health plan Case Management teams
• Help design and refine workflows with the Market Operations Lead
• Contribute to a culture of service, speed, and maternal health excellence
🎯 Must-Have Traits
• 4+ years experience in healthcare administration (preferably virtual care)
• Familiarity with social determinants of health (SDOH) and referral platforms
• Strong attention to detail and organization
• Comfort with ambiguity and fast-paced environments
• Empathy-driven and patient-obsessed
• Excellent cross-functional communication skills
💻 Remote Requirements
• Reliable high-speed internet
• Quiet, secure workspace for sensitive information
• Ability to work East Coast hours regardless of time zone
💡 Why It’s a Win for Remote Job Seekers
At Pomelo, you’ll be part of a tight-knit, mission-driven team committed to lowering preterm births, NICU admissions, and maternal mortality. You’ll grow professionally while making a tangible impact in the lives of families—backed by solid support, innovative leadership, and the flexibility of remote work.
✍️ Call to Action
If you’re passionate about maternal health and thrive in operational roles that directly support patients, this is your chance to make a real difference. Apply today to join Pomelo Care in delivering compassionate, tech-powered healthcare that puts moms and babies first.