UnitedHealthcare – Remote (U.S.-based)
🧾 About the Role
UnitedHealthcare is hiring bilingual English/Spanish Customer Service Representatives for its SafeTrip travel insurance support team. In this fully remote role, you’ll assist current and prospective members with travel insurance inquiries, help convert interest into policies, and provide timely support via phone and email. If you’re fluent in both English and Spanish, and enjoy fast-paced, service-focused work—you’ll find purpose here.
✅ Position Highlights
• $20.00 – $35.72 per hour (based on experience & location)
• Full-time, Non-exempt
• 100% Remote within the U.S.
• Monday–Friday, 8-hour shifts between 11:00 AM – 8:00 PM EST
• Paid virtual training, full benefits, 401(k), and stock purchase plan
📋 What You’ll Own
• Handle up to 80 incoming calls per day from prospective and current SafeTrip policyholders
• Explain coverage details, policy exclusions, and travel insurance options
• Assist with enrollment, eligibility verification, and group onboarding
• Manage multiple shared email inboxes and resolve member questions
• Load new members into internal systems and reconcile eligibility issues
• Collaborate with brokers and client management teams on group transactions
🎯 Must-Have Traits
• High school diploma or GED
• Bilingual fluency in English and Spanish
• 3+ years of customer service or consumer sales experience
• 2+ years in an office-based, remote, or administrative environment
• Must have (or be able to obtain within 90 days): Property & Casualty Producer and Life & Health Insurance licenses
• Availability for full-time shifts M–F, with occasional overtime as needed
💻 Remote Requirements
• Secure, private home office setup
• High-speed internet (UHG-approved or existing connection)
• Must comply with UnitedHealth Group’s Telecommuter Policy
💡 Why It’s a Win for Remote Job Seekers
• Combine your language skills with service excellence
• Work with a growing team in the travel insurance space
• Supportive, bilingual-first approach to helping customers
• License support and training provided
✍️ Call to Action
Ready to make a difference in the lives of travelers—while growing your own career from home? Join the SafeTrip team and become the trusted voice of support for customers planning their journeys. Apply today and help others travel with confidence.