📍 Remote (U.S. Only) | 🕒 Full-Time | 💼 Workforce Department | 🧭 Mid-Level
🧾 About the Role
PartnerHero x Crescendo is looking for a sharp and dependable Real-Time Coordinator to support a fast-paced healthcare support program. You’ll manage agent activity across voice, email, and chat to ensure performance stays on target—adjusting coverage, shifts, and schedules in real time.
✅ Position Highlights
• Type of Support: Phone, Email, and Chat
• Contract: Full-Time
• Training: Mon–Fri, 8:00 AM–5:00 PM ET
• Work Schedule: Fri–Tues, 10:00 AM–7:00 PM ET (Weekend availability required)
• Start Date: July 24, 2025
• Location: U.S. Remote (AZ, DE, FL, GA, ID, KS, MD, MI, NV, NC, OR, TX, VA, WA, SC)
📋 What You’ll Own
• Monitor and manage agent schedules in real time
• Adjust staffing and ticket routing across voice, chat, and email
• Track and respond to changes in contact volume and channel demand
• Coordinate with leadership on break/lunch schedules and adherence
• Support accuracy in time tracking
• Assist with reporting and data analysis
• Jump in on workforce projects as needed
• Maintain confidentiality and work well under pressure
🎯 Must-Have Traits
• Previous experience as a Real-Time Coordinator or Analyst
• Familiar with CX platforms (Zendesk preferred)
• Strong attention to detail and time management
• Solid Excel/Google Sheets foundation
• Able to work independently while collaborating remotely
• Communicates clearly and asks the right questions
• Values PartnerHero’s core principles:
- Be Humble
- Take Ownership
- Care for Others
- Embrace Growth
- Manifest Trust
💻 Remote Requirements
• Dedicated home office space
• Stable internet and power backup plan (no cafés, public Wi-Fi, etc.)
• Able to work full shifts and weekends with consistency
• Reside in an eligible state (see above)
💡 Why This Role Matters
You’ll be a key piece in keeping healthcare support operations smooth and responsive. Your decisions will help ensure patients and clients get what they need—on time, every time.
🎁 What You’ll Get
• Flexible work arrangements
• Competitive base salary
• Medical, dental, vision (based on residence)
• Paid time off and paid sabbatical
• 1-on-1 coaching, career support, and mentorship
• Wellness perks like posture-based fitness access
• Growth-friendly environment with room to advance
✍️ Ready to Apply?
If you’re organized, cool under pressure, and ready to help manage a mission-critical support team, this role was made for you. Weekend flexibility is a must, and so is reliability. Let’s build the future of CX—together.