(Remote – U.S.)
🧾 About the Role
Order.co is looking for a driven and customer-obsessed Support Specialist I to join its growing team. This entry-level role is all about delivering top-tier support to clients and vendors across multiple channels—email, chat, and phone. If you’re fast on your feet, love solving problems, and thrive in a team that values communication and ownership, this is your lane.
✅ Position Highlights
• Pay: $20 – $23 per hour
• Employment Type: Full-Time
• Location: Remote (U.S.-based)
• Schedule: Flexible, must manage high-volume inquiry load
• Perks: Stock options, 401(k), robust health benefits, flexible time off
📋 What You’ll Own
• Handle a high volume of support inquiries across phone, chat, and email
• Troubleshoot technical or process-related issues for customers and vendors
• Communicate clearly and empathetically to resolve problems quickly
• Maintain accurate documentation in support tools and CRMs
• Collaborate with internal teams (Product, Operations, Account Management) to escalate bugs or trends
• Keep customers informed and set realistic expectations for resolutions
• Suggest process improvements to enhance support quality
• Balance multiple tickets, conversations, and tasks efficiently
🎯 Must-Have Traits
• Strong verbal and written communication skills
• Proven problem-solving ability and attention to detail
• Customer-first mindset and emotional intelligence
• Ability to multitask in a fast-paced support environment
• Reliable time management and follow-through
• Team-oriented with a willingness to collaborate and share insights
• Adaptability, resilience, and a willingness to learn new tools and processes
🛠️ Bonus Points
• 1+ year in customer support (SaaS, e-commerce, or startup experience ideal)
• Experience with CRMs like Zendesk
• Comfort with cross-functional communication
💻 Remote Requirements
• Stable home internet connection
• Quiet, distraction-free workspace
• Ability to work core hours with some flexibility
💡 Why It’s a Win for Remote Job Seekers
• Join a fast-growing B2B marketplace reshaping how companies buy
• Work with clients like WeWork, SoulCycle, and Lume
• High-growth potential and cross-functional exposure
• Equity in a company backed by MIT, Rally Ventures, and more
✍️ Call to Action
Ready to level up your support career at a company that values speed, clarity, and real ownership? Apply now and keep everything in Order.co.