(Remote β U.S.)
π§Ύ About the Role
Med-Metrix is hiring a Patient Resolution Specialist to handle high-volume inbound and outbound calls with patients regarding outstanding medical balances. This role combines negotiation, empathy, and problem-solving to resolve account inquiries and secure payment, all while maintaining a patient-first mindset.
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Position Highlights
β’ Pay: Hourly (Exact range not listed)
β’ Employment Type: Full-Time
β’ Location: Remote (Headquartered in Red Bank, NJ)
β’ Department: Patient Financial Services
β’ Industry: Healthcare Revenue Cycle
π What Youβll Own
β’ Manage large volumes of inbound/outbound patient calls to resolve billing issues
β’ Negotiate and secure payments on outstanding account balances
β’ Document collection efforts and call outcomes in multiple systems
β’ Research insurance/payment options through available client systems
β’ Maintain HIPAA compliance and protect PHI at all times
β’ Meet monthly performance metrics and quality standards
β’ Navigate complex patient accounting systems while engaging with callers
β’ Ensure accurate call documentation and compliance with privacy guidelines
β’ Adapt to additional tasks and responsibilities as needed
π― Must-Have Traits
β’ High school diploma or equivalent
β’ Minimum 5 years of related work experience (at least 1 year in a call center environment)
β’ Strong working knowledge of healthcare reimbursement practices
β’ Proficient with Microsoft Office
β’ Excellent verbal and written communication skills
β’ Strong interpersonal and negotiation skills
β’ High integrity, urgency, and attention to detail
β’ Gracious, patient-focused phone presence
π» Remote Requirements
β’ Reliable computer setup, phone access, and internet connection
β’ Ability to sit for extended periods while performing computer-based tasks
β’ Comfortable working independently and managing stress in a remote setting
π‘ Why Itβs a Win for Remote Job Seekers
β’ Fully remote with structured call schedules
β’ High-impact role in healthcare collections and patient support
β’ Meaningful daily interaction with patients
β’ Opportunity to join a revenue cycle leader in a mission-driven environment
βοΈ Call to Action
If youβre driven, organized, and thrive on helping patients resolve account questions with empathy and efficiency, apply now to become a key player on the Med-Metrix team.