(Remote – U.S.)
🧾 About the Role
Workit Health is revolutionizing addiction care with accessible, evidence-based telemedicine. As a Member Experience Specialist I, you’ll support members from their first inquiry through every step of their recovery journey. You’ll educate, engage, troubleshoot, and guide—providing personalized care with empathy and precision. This is a mission-driven role for someone who thrives on meaningful work.
Compensation: $21.00/hr
Schedule: Monday–Friday, 9:00 AM–5:30 PM EST
Employment Type: Full-time
Location: Remote (U.S.)
✅ Position Highlights
• $21/hr starting pay
• Full-time, remote role
• Be the first point of contact and ongoing support for members
• Strong culture of empathy, inclusion, and harm reduction
• Extensive training and support with room for growth
📋 What You’ll Own
• Provide world-class support to members via phone, chat, and email
• Guide new members through enrollment and program orientation
• Troubleshoot app issues or care process questions
• Educate members about how to get the most out of their Workit Health journey
• Track and meet KPIs tied to productivity, satisfaction, and engagement
• Maintain a deep understanding of the Workit platform and recovery model
• Embody compassion, patience, and professionalism in every interaction
🎯 Must-Have Traits
• 2+ years in customer service, healthcare, or inside sales (metrics-driven environment)
• Bachelor’s degree in communications, business, or human services preferred
• High emotional intelligence and clear communication skills
• Tech-savvy and comfortable multitasking across systems
• Growth-oriented and self-motivated
• Passionate about addiction recovery and reducing stigma
• Lived experience in recovery encouraged (not required)
💻 Remote Requirements
• U.S.-based with reliable internet and a quiet workspace
• Available to work EST hours
• Comfortable with video meetings, internal chat tools, and virtual collaboration
💡 Why It’s a Win for Remote Job Seekers
• 5 weeks of PTO including mental health and floating holidays
• 11 paid holidays and generous parental leave
• Health, dental, vision insurance + high company contribution toward dependents
• 401(k) with match, FSA options, and mental health support
• Opportunities for advancement and internal mobility
• Active employee resource groups and recovery-centered culture
✍️ Call to Action
If you’re energized by helping people reclaim their lives—and you can back your compassion with execution—this is your moment. Apply today and be part of a team changing the face of addiction care.