(Remote – U.S.)
🧾 About the Role
Velera is hiring a Fraud Detection Representative to help identify and stop suspicious debit and credit card activity before it leads to loss. You’ll join a high-volume fraud call center and play a direct role in safeguarding members from financial threats. The role is remote, full-time, and starts with training on September 2, 2025.
✅ Position Highlights
• Pay Range: $17.87 – $18.03 per hour
• Schedule: Full-Time; 24/7/365 operation (shifts include nights, weekends, holidays)
• Start Date: September 2, 2025
• Employment Type: Remote (U.S.-based)
• Tools Provided: Ethernet cable; company tech setup
• Internet Required: 100 Mbps down / 30 Mbps up minimum
📋 What You’ll Own
• Monitor, investigate, and work credit and debit fraud cases via Falcon Fraud Detection System
• Make outbound calls and respond to inbound alerts to verify account activity
• Flag and report known fraudster patterns and support immediate prevention actions
• Process lost/stolen account reports with a focus on accuracy and liability reduction
• Follow policy using internal knowledge base—no automated tools
• Stay up to date on fraud trends and report threats in real-time
• Enter clear notes into account logs and take appropriate action to mitigate losses
• Maintain performance standards for quality, call volume, attendance, and error rate
🎯 Must-Have Traits
• High School Diploma or GED
• 6+ months customer service experience required (call center preferred)
• 1+ year fraud detection or investigation experience preferred
• Familiarity with PC-based software
• Detail-oriented, flexible, and quick-thinking
• Able to multitask between platforms and resources
• Calm under pressure and committed to protecting financial data
💻 Remote Requirements
• Dedicated home office, free of background noise
• Internet must meet minimum speed requirements (100 Mbps down / 30 Mbps up)
• Hardwired connection via Ethernet (provided by Velera)
• Smartphone or tablet with iOS 15+ or Android OS 8.0+
• Will be asked to provide proof of connection and speed
💡 Why It’s a Win for Remote Job Seekers
• No commute, full benefits, and real impact in a growing fintech organization
• Competitive PTO, paid holidays, volunteer time off, and mental health support
• Excellent healthcare options, tuition reimbursement, and 401k with match
• Inclusive, values-driven culture built around innovation and integrity
• Internal growth paths and leadership development opportunities
✍️ Call to Action
If you’re sharp-eyed, calm under pressure, and ready to make a difference—apply now to become a Fraud Detection Representative at Velera. Help stop fraud in its tracks while building a meaningful remote career.