(Remote – Client-Based)
🧾 About the Role
CrewBloom is hiring a Customer Service Representative to support one of our clients across help desk, chat, and email. This is a dynamic role that combines day-to-day support with long-term process improvements. If you’re quick with solutions, love a clean inbox, and thrive in customer-facing environments, read on.
✅ Position Highlights
• Full-time, fully remote
• Balance of ticket handling, live chat, and email support
• CRM-based communication and documentation
• Involves sales handoffs, feedback reporting, and customer retention
• Ideal for detail-driven problem solvers with strong communication skills
📋 What You’ll Own
Help Desk & Ticketing
• Triage and resolve Tier 0–1 tickets; escalate Tier 2–3 issues
• Keep CRM documentation clean, clear, and updated
• Categorize SPAM emails and reconcile payment issues (Stripe, PayPal, AuthNet)
• Respond to contact forms, manage cancellations, process invoices, and monitor course ratings
Live Chat Support
• Provide quick, informed responses to real-time customer questions
• Navigate users through product options and website UX
• Set follow-ups, recommend upgrades, and forward sales-qualified leads
Email Management
• Maintain professional, prompt email communication
• Escalate tickets as needed with clear summaries
• Keep inboxes organized and CRM records accurate
Ongoing Projects
• Assist in onboarding and renewal follow-up
• Surface customer insights and flag recurring issues
• Support mass communications and contribute to team documentation
• Participate in weekly team syncs and continuous service improvements
🎯 Must-Have Traits
• Previous experience in a support role preferred
• Great written and verbal communication
• Confident in multitasking across channels (chat, email, CRM)
• Proactive, fast-thinking, and calm under pressure
• Familiar with CRMs and digital customer service tools
• Customer-first mindset, adaptable and solution-oriented
💻 Remote Requirements
• Internet: 15 Mbps (primary), 10 Mbps (backup)
• Device: Desktop/laptop with Intel i5 (8th gen+) and 8 GB RAM; backup i3 or better
• Webcam and noise-canceling USB headset
• Quiet, dedicated home workspace
• Smartphone for verification and backup contact
• Must stay operational during power outages
💡 Why It’s a Win for Remote Professionals
You’ll play a key role in how customers experience the brand. It’s a hybrid role—support, strategy, and solutions. If you thrive in high-energy environments and want your work to matter, this is your seat.
✍️ Call to Action
If you can solve a problem faster than you can open a new tab, bring empathy to every interaction, and keep a CRM organized like a pro—apply now.