(Remote – U.S.)
🧾 About the Role
Allstate is hiring a Customer Service Associate III to join its remote workforce, starting with the 9/4 training class. In this early career role, you’ll help policyholders navigate complex billing, documentation, and policy questions with clarity and care. You’ll be part of a long-standing mission to protect customers from life’s uncertainties while working from the comfort of your home.
✅ Position Highlights
• Pay: Competitive (not listed)
• Employment Type: Full-Time
• Location: Fully Remote (U.S. only)
• Start Date: September 4, 2025
• Department: Customer Service & Experience
• Experience Level: Early Career Professional
📋 What You’ll Own
• Respond to policy, billing, and service inquiries through inbound/outbound calls and other communication channels
• Provide support for customer documentation and explain follow-up steps clearly
• Maintain accuracy in customer records and policy changes
• Identify opportunities for cross-sales (where applicable)
• Use probing questions and active listening to understand and resolve issues
• Ensure first-call resolution whenever possible
• Stay informed about marketing campaigns to properly respond to related inquiries
🎯 Must-Have Traits
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Familiarity with customer databases and performance metrics
• Ability to manage complex service issues and follow through to resolution
• Compassionate, customer-first mindset
• Previous customer service experience preferred
💻 Remote Requirements
• Stable internet connection
• Dedicated home workspace
• Must reside within the United States
💡 Why It’s a Win for Remote Job Seekers
• Join a Fortune 100 company known for innovation and customer trust
• Full suite of benefits including:
- Medical, dental, vision
- HSA/FSA options
- 401(k) and pension
- Tuition reimbursement and financial wellness tools
- Free therapy sessions and well-being programs
- Paid time off and flexible work options
• Career growth through learning platforms and internal promotions
• Work-life balance supported by company culture and benefits
✍️ Call to Action
If you’re ready to launch or grow your career in customer service with a mission-driven, supportive, and stable company—Allstate is ready for you. Apply now and be part of the 9/4 class that’s shaping the future of customer care.