(Remote – Eastern, Central, or Mountain Time Zones)
🧾 About the Role
UnitedHealthcare is hiring full-time Customer Service Advocates to assist members with their healthcare benefits. Whether you’re a seasoned pro or just starting out, paid training is provided to get you up to speed. You’ll be the helpful voice on the other end of the line, guiding callers through benefits, eligibility, claims, and more—making a real difference in the lives of millions.
✅ Position Highlights
• Pay range: $17.74 – $31.63 per hour (based on experience and location)
• Full-time, Monday – Friday (8-hour shifts; some OT possible)
• Remote work available within Eastern, Central, or Mountain Time Zones
• Comprehensive 7-week paid virtual training (100% attendance required)
• Competitive benefits package, 401(k), stock purchase options, and more
• No travel required
📋 What You’ll Own
• Handle 50–70 calls/day assisting members with benefits, claims, and eligibility
• Guide members through healthcare plans and provider options
• Schedule appointments and connect members to internal resources
• Educate users on self-service tools like myuhc.com
• Deliver first-call resolution and quality service
• Keep accurate records and follow privacy/security policies
🎯 Must-Have Traits
• High school diploma or equivalent
• Must be 18 or older
• 1+ year of call center or customer service experience
• Proficient in Windows PC systems and quick to learn new tools
• Ability to focus in a fast-paced, high-call-volume setting
• Flexible to work any 8-hour shift during standard business hours (CST)
- Example shifts: 8:00 AM–4:30 PM CST, 9:30 AM–6:00 PM CST, or 11:30 AM–8:00 PM CST
💻 Remote Requirements
• Must reside in the Eastern, Central, or Mountain Time Zone
• Must have a secure, dedicated home workspace
• Access to high-speed internet (company-approved connection required)
• Must comply with UnitedHealth Group’s telecommuter policy
💡 Why It’s a Win for Remote Job Seekers
This is more than just a call center job. It’s an opportunity to grow within one of the most recognized names in healthcare. You’ll receive training, mentorship, and clear pathways to move forward, all while making a meaningful difference from the comfort of your home.
✍️ Call to Action
If you’re ready to start a career where compassion meets impact, apply now and join a team committed to caring, connecting, and growing together.