🧾 About the Role
GoodLeap is a leading tech-driven financing platform for sustainable home solutions—from solar panels and batteries to efficient HVAC systems and roofing. Backed by AI-powered tools and over $27 billion in financed projects, GoodLeap is redefining how people adopt energy-efficient upgrades.
They’re hiring a Customer Care Advisor to provide top-tier service, manage customer inquiries, and drive additional product engagement across their platform. This is a full-time, remote position ideal for a strong communicator with a sales-savvy mindset and a passion for green solutions.
✅ Position Highlights
• $22/hour
• Full-Time
• 100% Remote
• Customer Support + Upsell Focus
• Solar/clean energy industry
📋 What You’ll Own
• Represent GoodLeap with professionalism across inbound/outbound calls
• Provide exceptional customer service and follow through on issue resolution
• Offer additional GoodLeap services that align with customer needs
• Accurately update system records and document customer interactions
• Escalate issues appropriately and communicate clearly with internal teams
• Adapt to new workflows, tasks, and initiatives based on team priorities
🎯 Must-Have Traits
• 3+ years in customer service and/or sales roles
• Previous solar or energy-efficiency industry experience is a plus
• Strong verbal and written communication skills
• Patience, empathy, and active listening under pressure
• Ability to embrace feedback and adapt quickly
• Reliable, punctual, and solution-oriented
💻 Remote Requirements
• Secure home office setup
• Reliable internet connection
• Ability to work independently and collaboratively with remote teams
💡 Why It’s a Win for Remote Job Seekers
• Support a mission-driven company that’s accelerating the green energy transition
• Work from home with stability, competitive pay, and clear performance expectations
• Join a team helping over a million homeowners live more sustainably
• Be part of a company aligned with a nonprofit impact arm reaching 1.6M+ people globally
✍️ Call to Action
If you’re a service-minded pro who enjoys solving problems and believes in a cleaner, smarter future—apply today and help GoodLeap deliver sustainable solutions to homeowners across the country.