Employer: Alight Solutions

Job Description

Workforce Management (WFM) IEX Systems Administrator is responsible for maintaining our WFM back end/front end systems and tools, standing up and managing the IEX WFM process across multiple teams. Scope also includes providing SME expertise on the tool as needed. This role requires excellent troubleshooting and problem-solving skills, and the ability to succeed in a fast-paced, technical and user experience environment. This role is responsible for the ongoing support, user training and maintenance of our Workforce Management systems and tools (IEX) and Nice InContact.

Responsibilities

Required Experience:

Preferred Experience

Education:

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