ApplylocationsRichmond, VAUS Remote time type Full time posted on Posted 3 Days Ago job requisition idR214661
Work from Home Customer Service Coordinator – Bank Voice
More Than Just a Bank, More Than Just a Career
Your Voice is our voice. We’ll champion you.
The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One.
More Than Just Training, More About You
At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:
- Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
- Demonstrate a strong customer focus rooted in empathy
- Communicate effectively with peers, management and customers
- Exercise good judgment and independent decision-making skills
- Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
- Be proactive, have effective time management and organizational skills
- Display dependability with a solid attendance record
- Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
Compensation
- $21 per hour
Schedule Offerings
- Sunday through Thursday, 2:00 PM – 11:00 PM EST
- Tuesday through Saturday, 2:00 PM – 11:00 PM EST
- Schedules are adjusted per time zone and are first come, first served
More Benefits, More Health, More Wealth, and More Life
Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.
- Medical, Dental, Vision, Prescription coverage Day 1
- Flexible Schedule Options
- Paid Time Off
- Wellbeing offerings such as backup childcare and Mental Wellness support
- Tuition Reimbursement
- Paid Training and Development offered quarterly
- Flexible Spending Account
- Life Insurance
- Disability Insurance
- 401 K and Stock Purchase Plan
Work from Home Technology Requirements
- Secure home office environment that is free from background noise and distractions
- Reliable private internet connection that is not supplied via cellular data or hotspot is required
- A private network that is password protected where you have ownership or line of site sight to every device on the network
- Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
- Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
- ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
- To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
- Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
“At Capital One, we strive to attract the best people to give them the opportunity to be great.”
– Rich D. Fairbank, Chairman, Founder and CEO
We believe in the Power of one
Basic Qualifications
- High school diploma, GED or equivalent certification
- At least 2 years customer service experience or 2 years of call center experience
Preferred Qualifications
- At least 1 year of Financial Services experience or Banking experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $43,680 – $43,680 for Fascinator, Coordinator
Richmond, VA: $43,680 – $43,680 for Fascinator, Coordinator