If you’re the type who likes solving scheduling puzzles, building relationships, and staying calm when things get urgent, this role is built for you. You’ll help keep Steno’s deposition calendar covered by matching the right court reporters (and interpreters when needed) to jobs, especially for weekend and next day needs.
About Steno
Steno is a fast-growing court reporting and litigation support company focused on reliability, innovation, and a hospitality mindset. They’re modernizing an outdated industry with technology, strong operations, and white-glove service.
Schedule
- Full-time, remote (hourly, non-exempt)
- Coverage: Sunday through Thursday
- Must cover Pacific Standard Time hours
What You’ll Do
- Build and manage relationships with court reporters across all markets
- Use scheduling tools to book court reporters for depositions with accurate details and timely follow-up
- Support conversations around rates and invoices fairly and professionally
- Analyze job pipeline needs and recruit/vet new court reporters to keep up with demand
- Partner with Marketing on campaigns to grow reporter groups and talent pools
- Track assignment deadlines and follow up to ensure transcripts are delivered on time
- Train court reporters on Steno processes and tools, promoting best practices
- Share frontline feedback with operational leaders and advocate for the reporter experience
- Help design programs that maintain a high service standard for clients
- Handle weekend scheduling needs, including urgent/next-day bookings and escalating critical issues when necessary
What You Need
- Court reporting agency experience strongly preferred (not required)
- Comfortable on Mac and PC; quick to learn new systems (Google Drive a plus)
- CRM experience or willingness to learn
- Strong customer service, reliability, and hospitality mindset
- Excellent written and verbal communication skills
- Highly organized, detail-oriented, able to juggle multiple priorities in a fast-paced environment
- Analytical skills (pulling reports, using tools to answer business questions)
- Ability to build relationships and handle difficult conversations when needed
- Interest in working at a tech startup with room to grow
Benefits
- $20–$23/hour
- Health, vision, dental (generous plans for employees and dependents)
- Wellness/mental health benefits shared with employees and families
- Flexible paid time off
- Equity options
- 401(k)
- Home office setup + monthly internet/phone stipend
Happy Hunting,
~Two Chicks…