About the Position
Experience: Entry Level
Starting compensation range: $21.63 – $26.44 / hour
Join one of Pennsylvania’s fastest growing companies today! WebstaurantStore, a division of Clark Associates, is looking for candidates to join our growing company as a Warranty Service Specialist on our Install & Warranty Services Team. This role is an integral part to the growth of our business and we are looking for motivated candidates who excel in communication, have a passion for hospitality, and a mind for analytical problem-solving.
What we have to offer:
A competitive benefits package including paid time off, medical, dental coverage, and 401k match
Opportunities for growth
Opportunities for community involvement, luncheons, and professional development
Hands on product trainings with leading manufacturers and product specialists
Full time training staff
A focus on work/life balance
Option to work from home
Job Responsibilities
Make and execute decisions regarding warranty service needs of customer orders
Coordinate and schedule service calls with service providers
Follow up on warranty service claims to ensure accuracy and customer satisfaction
Manage relationships with service technician providers, customers, Procurement and others to help resolve equipment warranty issues
Proactively problem solve and communicate with appropriate departments when product or customer service issues arise
Evaluate current processes and suggest any appropriate improvements to increase efficiency and better the customer experience
Ideal Candidate Attributes:
Detail oriented
Adept at communicating effectively to a variety of audiences
Able to prioritize and balance multiple responsibilities
Willing to take initiative and ownership of problems to find solutions
Able to leverage data to support proposed solutions
Able to balance desired business and customer outcomes
A team player who wants to contribute to a thriving culture
Able to flourish in a fast-paced, changing environment
Remote work qualifications
Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
Access to a home router and modem.
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Legal residents of one of the following states: (AK, AL, AR, AZ, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, NC, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.