Support clients during live depositions while putting your tech and customer service skills to work. If you’re confident on Zoom, thrive under pressure, and enjoy helping people, this role is designed for you.
About Steno
Founded in 2018, Steno is transforming the litigation and court reporting industry with innovative technology and concierge-level service. We value reliability, innovation, and a hospitality mindset, bringing together diverse backgrounds from law, finance, operations, and tech. Our culture is fast-paced, collaborative, and focused on creating seamless experiences for clients.
Schedule
- Part-time, remote role
- Minimum 20 hours per week, Monday–Friday between 9 am–5 pm PST
- Must have full availability at least three days per week
- Required: availability for the first 10 weekdays of hire for training
- Hourly, non-exempt position with benefits and equity
What You’ll Do
- Provide on-camera video, audio, and tech support during remote depositions.
- Troubleshoot Zoom and platform issues in real time for clients.
- Organize documents and ensure clients are confident using the platform.
- Deliver professional, assertive, and courteous communication throughout.
- Learn and adapt quickly to multiple online platforms and new processes.
- Provide white-glove service before, during, and after each session.
What You Need
- 2+ years of customer service experience
- 1+ years of video/audio conferencing experience (Zoom proficiency required)
- Ability to coordinate multiple tasks in high-pressure environments
- Strong attention to detail, organization, and communication skills
- At least 6 months of remote work experience
- Willingness to meet weekly training and performance requirements
- Court reporting, legal, or startup experience is a plus
- Must reside in one of the following states: AL, AZ, AR, FL, GA, HI, IN, IA, KS, LA, ME, MD, MA, MI, MS, MO, MT, NE, NJ, NM, NC, OH, PA, SC, TX, UT, VA, WV, WI
Benefits
- $20–$23/hour pay range
- Healthcare reimbursement for part-time employees
- Wellness and mental health benefits for employees and families
- Paid sick time
- Equity options
- 401(k) access through Guideline
- Company-provided computer and monthly internet stipend
Applications are reviewed quickly—apply soon to join Steno’s Vid-Squad.
Use your tech skills and customer service mindset to ensure clients succeed every time.
Happy Hunting,
~Two Chicks…