Virtual Order Taking Specialist – Restaurant – Work From Home
Flourish in a fast-paced career all from the comfort and convenience of your home!
TSD Global has openings for Part Time Work From Home Restaurant Order Taking Specialists. Set Part Time and Weekend schedules will be determined at the point of interview on a case by case basis. Limited Full Time opportunities may be available.
The work is exciting – and we make it fun!
An Order Solutions Call Center Representative, or Call Center Agent, takes inbound calls from customers answering questions or addressing any concerns they may have and processing their order through systems access provided. Their duties include handling many inbound calls to and from iconic Restaurant Chain customers, active listening to customers’ needs and processing an order for the customer’s request while upselling with Add-Ons to Orders.
We Offer:
Variety of Part Time Schedule Offerings and opportunities to earn Full Time
Limited Full Time Opportunities
Weekly Pay
Four base hourly pay increases during your first year of employment
Weekly Bonus Potential which can lead to increased total compensation on top of hourly rate.
100% Paid Virtual Training
Significant Fast Track Advancement opportunities into virtual leadership, training, quality and workforce management roles. 95% of remote work from home managers promoted from within!
401k Plan / 100% match for Full Time or Part Time
Medical, Dental and Vision Insurance after only 90 days for Full Time
Up to $50 Equipment reimbursement and up to $22 monthly internet stipend for those who qualify and we will help you get set up
Requirements:
Must be an Indiana / Texas / Tennessee / Iowa / North Carolina / Alabama / Mississippi / Louisiana / Idaho / West Virginia / Utah / South Carolina Resident
Must complete a video interview (Link will be emailed if selected)
Private and secure work space at home free from background noise or distractions
Previous restaurant and or customer service experience including but not limited to Server, Bartending, Host/Hostess, Drive Thru, Catering and or Overall Customer Service / Call Center Experience (highly preferred)
Excellent Interpersonal and Verbal skills, Clear Dictation, Tone, and Knowledge/Use of Proper Grammar
Great Active Listening Skills
Strong Rapport Building Skill
Ability to Connect with Customers
Empathetic and Patient Attitude (While Focused on Goals)
Strong Time Management and Organizational Skills
Adaptability and Flexible (Able to Cross-Train on Multiple Programs)
Comfortable Working in a Fast-Paced Environment While Managing Daily Performance Metrics
Troubleshooting Skill, either Basic or Advanced Depending on Previous Experience
Phone Skills, Including Familiarity with Complex or Multi-Line Phone Systems, POS Systems and CRM Systems
Sales and suggestive Restaurant upselling experience highly preferred
Successful Customer Service or Call Center Experience with Upselling
Proven record of great attendance and demonstrating collaboration skills as a team player
Knowledge/experience of call center work style & ethic a plus positive & energetic personality with a desire to help customers and provide an excellent customer experience
Ability to take customer calls and provide accurate, satisfactory answers to their queries and concerns while converting the call to an order placed.
Must be able to communicate effectively with customers, management, and co-worker
Ability to de-escalate situations (if needed) involving dissatisfied customers, offering patient assistance and support
Guide callers through troubleshooting, navigating the client’s menus
Strong desire to be helpful and take ownership and resolve customer situations
Use of provided customer relationship management tools to research inquiries and document customer interactions
Receive and respond to inbound customer inquiries via phone while updating internal computer applications and systems
Ability to multitask by reading, typing, and navigating through applications while speaking
Good computer skills
Ability to Navigate and Successfully Use Assigned Systems Based on Job Requirements.
Must pass a background check
Must be willing to work Weekends and Holidays during peak call volume
Must be flexible
Technical Requirements:
Must provide your own Computer
Internet Connection – Direct wired connection. Minimum of 25 Mbps download and 10mbps upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, and mobile broadband connections)
Windows 10 Desktop or laptop current on all security updates
High-quality noise-canceling wired USB headset
Dual Screen Set-up – a separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
Webcam
Free space – 5 GB
Processor speed – Dual Core 2 GHz or better
Must be using AMD or INTEL Processor with Dual Core 2 GHz or better
Macbook, Chromebook and Snapdragon processors are not accepted
RAM Required – 4 GB
Anti-Virus – Full versions of Windows Defender or Essentials
