You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.
The Virtual Auto Service Representative is accountable for the timely completion of assigned auto damage appraisals. They will operate within the company claim standards to provide an economical resolution for repair estimates and at times work to establish Total Loss values. Our candidate shall triage and utilize multiple estimating channel options in the assigned territory assuring that quality standards and customer service requirements are met. They will work on estimating vehicle damage and the assessment of repair costs. Additional accountabilities include ascertaining indemnity/expense exposure and provide outstanding customer service. This role consists of virtual estimating however flexibility is needed for traveling to attend meetings and possibly assist with weather related claims (CAT claims).
This position will be full time remote all locations
RESPONSIBILITIES:
- Oversight and timely completion of accurate damage appraisals
- Provide economical means of repair or replacement as needed while helping to establish total loss values and handling complaints
- Triage and utilize multiple estimating channel options quickly and efficiently
- Provide re-inspection of repaired vehicles and the assessment of repair cost
- Properly assess the indemnity and expense exposures
- Provide outstanding customer service while operating within a team environment and maintaining a continuous focus on self-development
QUALIFICATIONS:
- Minimum of 2 years auto estimating experience is required
- Experience/background working in a prior service industry is a plus
- Bachelor’s degree or equivalent experience
- Demonstrated ability to establish and maintain strong relationships with coworkers and customers
- Operate with integrity
- Self-motivated and able to work independently
- State appraiser licenses might be required for the assigned territory. Candidate must be willing to obtain any needed license upon hire
- Flexibility to travel as needed. This could be for meetings or weather-related claims (CAT Duty)
- This is a remote worker position so the chosen candidate can live anywhere in the United States however the individual must work core business hours for the assigned territory
You will be required to participate and complete a virtual New Hire Onboarding class.
For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$58,720 – $88,080