Vetcove is hiring a Support Associate to help veterinary clinics resolve complex support inquiries. This role focuses on troubleshooting software bugs and data issues, supporting veterinary professionals through live chats and tickets, and collaborating across teams to enhance the Vetcove platform.
About Vetcove
Vetcove is a Y Combinator–backed eCommerce platform that modernizes how veterinarians buy supplies. Used by 17,000+ veterinary hospitals nationwide, Vetcove enables practices to compare vendors and order everything in one place. Backed by leading investors in Silicon Valley and NYC, Vetcove is transforming the $50B+ animal health industry by helping providers spend more time caring for animals and less time shopping for supplies.
Schedule
- Full-time
- 100% remote (U.S. only; West Coast support focus)
- Pay: $50,000–$70,000 annually + bonus + equity + benefits
- Colorado range: $55,000–$65,000 annually
What You’ll Do
- Respond to veterinary clinic inquiries via ticketing software and live chat
- Reproduce and document bugs; escalate to engineering when needed
- Investigate and resolve data issues, or create data engineering tickets
- Communicate resolutions back to clinics and ensure timely follow-up
- Troubleshoot issues clearly and explain solutions effectively
- Manage daily and weekly administrative tasks such as account management, issue reporting, and credit approvals
- Collaborate cross-functionally with engineering, product, and partner teams on feature requests and enhancements
- Work with vendors and industry partners to streamline communications and alerts
- Continuously improve workflows and contribute to support process development
What You Need
- 1+ year of relevant technical-facing work experience
- Bachelor’s degree (required)
- Strong written and verbal communication skills
- Experience in ticket support systems
- Patience and professionalism when handling difficult situations
- Ability to manage multiple responsibilities in a fast-paced environment
- A collaborative, positive attitude with strong problem-solving skills
- Experience in tech or start-up environments is a plus
Benefits
- Medical, dental, and vision insurance
- Automatic 401(k) contribution
- Equity opportunities
- Remote work setup support
- Bi-annual company retreats
- Open vacation policy
- Monthly team events
- Employee referral program
Be part of a fast-growing company reshaping how veterinary practices operate.
Join Vetcove and help clinics spend more time providing care—and less time managing supply chains.
Happy Hunting,
~Two Chicks…