Ensure timely, organized, and thorough utilization management processes to secure appropriate length of stays for clients and smooth communication with insurance providers—allowing families to focus on what matters most: getting their loved ones the care they need.
About Charlie Health
Millions of people across the U.S. face barriers to behavioral healthcare—from limited options to long wait times and treatment that lacks personalization. Charlie Health’s mission is to connect the world to life-saving mental health treatment through personalized, virtual care rooted in connection: between clients, clinicians, care teams, families, and communities. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from home.
What You’ll Do
- Manage all utilization functions for a virtual IOP caseload
- Complete peer reviews with insurance providers
- Perform pre-certifications and continued stay authorizations for IOP clients in a timely manner
- Follow up on outstanding authorizations, escalating barriers to the Manager
- Collaborate with the Revenue Team and Admissions to streamline the patient experience from intake to discharge
- Partner with leadership to troubleshoot workflows and improve system efficiency
- Train clinical teams on standardized, high-quality documentation practices
- Provide mentorship and consultative expertise across teams
What You Need
- Master’s degree in a healthcare field (preferred)
- 2+ years of utilization review experience in healthcare (required)
- Proficiency in Microsoft Office and Salesforce
- Strong interpersonal, relationship-building, and consultative communication skills
- Project management ability in a fast-paced, dynamic environment
- Experience presenting to and persuading senior stakeholders
- Knowledge of confidentiality requirements and ability to handle sensitive information with integrity
- Excellent written, verbal, and organizational skills
- High attention to detail and accuracy
Compensation & Benefits
- Base salary: $53,000 – $70,000/year
- Target total cash compensation: $58,000 – $77,000/year (including performance bonus)
- Eligible for stock options and other Charlie Health-sponsored benefits
- Comprehensive benefits package for full-time employees (medical, dental, vision, etc.)
Our Values
- Connection – Care deeply & inspire hope
- Congruence – Stay curious & heed the evidence
- Commitment – Act with urgency & don’t give up
This role is ideal for someone who thrives at the intersection of clinical care and insurance coordination, with the drive to advocate for patients while ensuring operational efficiency.