remote typeRemotelocationsRemote Locationtime typeFull timeposted onPosted 4 Days Agojob requisition idR151367
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Job Title:
Unified Communications Call Center Engineer
Department:
Health System Shared Services | Technology Deployment
Position Summary
The NICE CXone Engineer / Scripter is responsible for configuring, developing, and supporting NICE CXone contact center solutions, with a primary focus on scripting, call flow design, and system optimization. This role works closely with business and technical teams to ensure efficient routing, high system performance, and a seamless customer experience.
MINIMUM REQUIRED QUALIFICATIONS
- Bachelor’s degree or equivalent experience. Advanced degree in relevant field may be desirable.
- 4+ years of experience with contact center technologies (NICE CXone preferred)
- Hands-on experience with CXone Studio scripting (IVR / ACD call flows)
- Strong troubleshooting and analytical skills
- Understanding of call routing, telephony concepts, and contact center operations
- Ability to translate business requirements into technical solutions
Additional Information:
Preferred Qualifications
- Experience with APIs, web services, and integrations (REST/SOAP)
- Familiarity with scripting or programming (JavaScript, JSON, SQL)
- Experience supporting cloud-based platforms (Azure preferred)
- Exposure to WFM, analytics, or digital channels (chat, email, SMS)
Location:
Remote Location
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.