The Travel Support Specialist is responsible for facilitating day-to-day questions from advisors that require assistance in resolving support queries as well as ticketing assistance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Responsibilities
Responsible for supporting questions on navigating the GDS Sabre, Sabre formats, Sabre Profiles, CSL, Agent Portal & Intranet.
Provide overall customer service and support.
Research and troubleshoot all service desk questions.
Working in a Service Desk environment, action or reassign ticket queries.
Responsible for handling calls, emails, and remote desktop share to facilitate from point of contact to resolution.
Provide timely response within the SLA. (Service Level Agreement) 60 min.
Escalate complex problems to higher level of expertise and work with internal teams and departments within the organization and vendor.
Facilitate rejected ARC (Airline Reporting Corporation) errors from daily queue list (if applicable).
Guide and or assist Advisors with ticketing, including new sales and exchanges.
Qualifications
Proficient Sabre with 5 years of recent experience.
Deep knowledge of Sabre formats, air ticketing, hotel, cars, and non-arc invoicing.
Ability to handle difficult situations with little or no guidance, knows when to escalate to a leader.
Good understanding of key GTC initiatives and employs good communication skills.
ClientBase knowledge a plus.
Flexible hours.
Job ID 2023-2692 Division Global Travel Collection # of Openings 2 Category Customer Service/Support Max USD $32.32/Hr. Min USD $17.27/Hr.