Summary Description
Reporting to the Director of Training, the Training Associate is an essential member of a three-person team and is responsible for facilitating and conducting the registration process for all Alliance trainings including online, in-person and the annual national conference (Rally). In addition to customer service for registration needs, this individual will support the team in both administrative and logistical tasks, and will work closely with the Finance, IT, Development and Communications team as well as other Alliance staff. This individual will also interact with important stakeholders such as donors, sponsors, speakers and suppliers. This individual must be available to travel up to 5 percent of time annually to provide onsite coordination and assist with other duties as assigned.
Specific Responsibilities
Manage the registration process for all training events:
- Communicate in a highly professional and friendly manner with registrants, sponsors and presenters, respond appropriately to their needs and requests in a timely manner
- Coordinate with Alliance staff in gathering all necessary information required to execute a successful registration process for trainings – including webinars, regional conferences, daylong meetings, etc.
- Set up events in the Alliance’s current CMS system RiSE/iMIS as well as Fonteva, a Salesforce product, which the Alliance will be transitioning to in March 2025
- Create and update event forms, confirmations, invoices and other documentation as needed
- Responsible for receiving, tracking and maintaining payment information for Alliance events and upholding high security compliance
- Perform other tasks as needed to ensure smooth registration for attendees
- Manage inventory of conference supplies and lead on ordering
- Fact-check details and proofread training materials before they are finalized
- Manage the Training mailbox in Outlook
- Assist with logistics for in-person trainings as needed including faculty/sponsor information, A/V, food and beverage, signage, marketing pieces and on-site coordination
- Qualifications
- BA/BS degree and/or two years professional experience in nonprofit conference/event management
- Extraordinary organizational skills with exceptional attention to detail
- Strong verbal and written communication skills
- Ability to offer a high level of customer service via email, phone and in-person
- Ability to work through technical registration problems remotely
- High proficiency with standard office software (Microsoft Office Suite), data-entry, mail-merge, and efficient use of the Internet
- iMIS and/or Salesforce knowledge a plus
- Ability to perform multiple tasks simultaneously and manage time effectively
- Able to work independently and meet strict deadlines
- Willingness to pitch in where needed
- Ability and willingness to work with a highly committed team in a mission-driven organization