About this Position:
- NOTE: This position will work from home. Occasional planned travel to an office location may be required.
- Accurately complete business requests to release or enforce Credit Acceptance’s lien on vehicles within standards of service for various request types.
- Monitor for legal/risk concerns by identifying when dealer processes are inconsistent with Credit Acceptance’s expectations and escalate as necessary.
- Professionally and respectfully communicate with internal and external customers, Dealers, Auctions, DMV’s and other agencies to obtain needed documents or information necessary to complete title or lien requests and resolve title issues.
- Ensure the information we depend on to track title and lien document location and actions taken is accurately documented.
- Support internal and external customers as needed.
Requirements:
- High School Diploma.
- Experience in any position where you had to make logical decisions and resolve complex process issues with the information provided.
Preferred:
- Experience in the finance or automotive industry.
- Experience with vehicle titles.
- Associates Degree in business.