Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
About this Position:
- NOTE: This position will work from home. Occasional planned travel to an office location may be required.
- Accurately complete business requests to release or enforce Credit Acceptance’s lien on vehicles within standards of service for various request types.
- Monitor for legal/risk concerns by identifying when dealer processes are inconsistent with Credit Acceptance’s expectations and escalate as necessary.
- Professionally and respectfully communicate with internal and external customers, Dealers, Auctions, DMV’s and other agencies to obtain needed documents or information necessary to complete title or lien requests and resolve title issues.
- Ensure the information we depend on to track title and lien document location and actions taken is accurately documented.
- Support internal and external customers as needed.
Outcomes and Activities:
- Complete Title/Lien Requests: For all title/lien requests received you will ensure requests are completed within standards of service for each request type.
- Properly Identify Compliance Issues: You will identify missing titles issues or errors and resolve them in order to ensure compliance.
- Support the Business: Accurately complete requests to release or exercise the Credit Acceptance lien by completing necessary actions for each request type.
- Title Corrections/Changes/Updates: Work with internal and external customers to identify solutions for any title issues and process requests for consumer title needs.
- Receive and Act Upon Feedback: You will need to be open to ongoing feedback aimed at improving performance.
Requirements:
- High School Diploma.
- Experience in any position where you had to make logical decisions and resolve complex process issues with the information provided.
Preferred:
- Experience in the finance or automotive industry.
- Experience with vehicle titles.
- Associates Degree in business.
Training & Schedule Requirements:
- Training: 4 – 6 weeks of remote training. Training hours will mirror the trainer and will start between 7-9 am EST
- Schedule: Monday through Friday: 7am – 7pm, flexible 8 hour shift
Targeted Compensation: $18.75- $22.00/hour based on experience.
Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $400-$500/month.
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Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
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