Join Copart, the premier global online vehicle auction platform, as we connect sellers with buyers across 190 countries.
About Copart
Copart, Inc. is a technology leader with over 200 facilities worldwide. We believe in delivering an unmatched customer experience, powered by innovation, collaboration, and our people. Every day brings new opportunities to make an impact in a fast-paced and supportive environment.
Schedule
- Full-time, remote role
- Occasional overtime as needed
Responsibilities
- Assist auto insurance companies with vehicle title procurement and related paperwork
- Handle incoming calls to answer basic Title Express (TE) questions, provide claim updates, and route to appropriate teams
- Create and send Total Loss Packets per state guidelines
- Make initial calls to lien holders to secure payoff details, Letters of Guarantee, and title copies
- Conduct owner/insured outreach to notify about required packets, obtain missing or corrected documents, and send revised packets when necessary
- Review incoming mail for compliance with state guidelines
- Authorize “Okay to Pay” status for insurance companies after compliance review
- Monitor shared inboxes and complete assigned tasks within timelines and company standards
- Work closely with lien holders and State DMVs to ensure accuracy and compliance
Requirements
- High school diploma or GED required
- 1+ years of office customer service experience
- Proficiency with Microsoft Office and basic office equipment
- Ability to analyze and identify vehicle title documents according to state/company guidelines
- Strong customer service skills with excellent written and verbal communication
- Ability to problem-solve, multitask, and work in a fast-paced environment
- Basic 10-key and math proficiency
- Ability to work independently and as part of a team
- Valid driver’s license required
Compensation
- $18.00 – $20.29 per hour
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Employee Stock Purchase Plan (ESPP)
- Life and AD&D insurance
- Employee Assistance Program (EAP)
- 10 vacation days per year + 7 paid company holidays
- Many other employee benefits
Copart values diversity, inclusion, and collaboration. We foster an environment where every employee feels valued and empowered to contribute meaningfully.
Happy Hunting,
~Two Chicks…