If you’re detail-obsessed, good on the phone, and can untangle messy paperwork without panicking, this role fits. You’ll support insurance partners by securing titles, fixing stalled files, and handling higher-priority issues while keeping everything compliant with state guidelines.
About Copart
Copart is a global online vehicle auction platform with 200+ locations, connecting vehicle sellers to 750,000+ buyers across 190+ countries. The company runs on a mix of technology, process, and high-volume operations.
Schedule
- Location: Remote (Virtual)
- Employment Type: Full time
- Overtime: Occasional, as needed
- Pay: $21.05 – $23.71 per hour
What You’ll Do
- Handle call queue questions, provide claim updates, and route callers correctly
- Create and send Total Loss Packets using state-specific requirements
- Follow up with owners/insureds for missing or corrected documents
- Follow up with lienholders for required title-related documents
- Send revised packets as needed and meet internal cycle times/metrics
- Review uploaded documents to confirm compliance with state guidelines
- Launch “Okay to Pay” to the owner/insured or lienholder when appropriate
- Monitor and manage a shared inbox to keep tasks moving per policy and timelines
- Review and work aged inventory to push resolution and file closure
- Serve as a point of contact for Copart sellers (in some cases)
- Support special projects such as cross-training, SME support for training, and trend tracking/reporting
What You Need
- 1+ year of office/customer service experience
- High school diploma (or equivalent)
- Proficiency with Microsoft Office and basic office equipment
- Ability to analyze title documents and follow company and state guidelines
- Comfortable working with DMVs and lienholders
- Strong problem-solving, multitasking, and prioritization skills
- Basic 10-key and basic math skills
- Excellent written and verbal communication
- Ability to work independently and in a team environment
- Fluent English reading/writing
- Valid driver’s license
Benefits
- Medical/Dental/Vision
- 401(k) with company match
- ESPP (Employee Stock Purchase Plan)
- EAP (Employee Assistance Program)
- FSA & Dependent Care FSA
- Paid time off
- 10 vacation days per year
- 7 paid company holidays
- Life and AD&D insurance
Happy Hunting,
~Two Chicks…