Employer: Zenefits
Virtual, U.S.
At TriNet Zenefits, our mission is to level the playing field for the other 99.7% the underserved small and mid-size businesses that fuel our economy. These businesses face challenges disproportionate to their size and resources. That’s why we provide an intuitive, mobile, all-in-one People Operations (“POPs”) platform specifically built for small businesses and their employees.
The Role:
As a motivated and enthusiastic Time & Pay Specialist, you will play a key role in assisting our customers with their most complex payroll questions and utilizing TriNet Zenefits to drive their business. You’ll do this by helping our customers troubleshoot questions related to our Time and Payroll products as well as use your subject matter expertise to assist our internal teams with their questions. Additionally, you will partner closely with our Product and Engineering teams to represent the voice of the customer in helping to continually improve and expand on our product.
What you’ll do:
- As a Time & Pay Specialist on the Customer Care team, you will play an important role in helping TriNet Zenefits support our customer’s payroll needs:
- You will engage with our customers to answer their questions, provide guidance, and identify pain points.
- You will work closely with our Tier 1 Customer Advocate team to provide support and guidance to ensure they are able to fully resolve customer inquiries.
- You will take ownership over resolving complex issues that cannot be resolved by our Tier 1 team.
- In addition to handling escalations, you will play a crucial role in building customer confidence in TriNet Zenefits products & services.
- Go above and beyond assisting customers with questions regarding TriNet Zenefits Payroll, synced payroll partners, Time Off, and Time and Attendance.
- Your expertise will be used to help with pay schedules, deductions, contributions, pay runs, PTO policies and other skills that make payroll processing seamless and stress free.
- When it comes to payroll, you’ll also be an internal resource for any and all departments.
What you’ll bring:
- You have 2+ years of experience at a financial institution.
- You are proactive in identifying new opportunities for process improvement, solving problems, and prioritization.
- You understand accounting principles, benefits administration, and nothing about complex deductions daunts you.
- You are obsessively organized, detail-oriented, and can adapt to working with different types of software and customers.
- You are familiar with and can easily navigate high volume, multi-state environments for various employment types.
- You have advanced knowledge with Microsoft Excel.
- You are a quantitative thinker.
- You have excellent written and verbal communication.
- Payroll certification(s) a plus.
Life at TriNet Zenefits:
As an equal opportunity employer, we’re leveling the playing field for everyone. We are proud to celebrate diversity and champion an inclusive workplace. No matter who you are, where you’re from, who you love, how you think, or what you believe, all are encouraged to apply.
Please note that at this time, TriNet requires colleagues reporting to TriNet offices, engaging in in-person activities (including off-sites) or engaging in TriNet sponsored business travel, to be fully vaccinated (as defined by the CDC) against COVID-19 or provide proof of a negative PCR test each week. TriNet will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law.