The Role
The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience
to all of our current and future customers as well as create a memorable experience for our customers
on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our
mission to accelerate the world’s transition to sustainable energy.
As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn
about Tesla through to their delivery day experience. We’ve created one of the most innovative vehicles
ever made, and you will help deliver an equally innovative buying and delivery experience.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a
passion for sustainable energy and the ability to create exceptional client experiences. While individual
contributions will be recognized, teamwork is essential to achieve the highest level of success. We will
reward team players who help others succeed and empower the team around them.
Responsibilities
• Engage walk in guests promptly, personally and with the goal of opening the conversation and
ensuring they feel welcome
• Excite, engage and educate prospective customers and current owners through calls, emails or
text and outbound events to educate them about Tesla’s product offering and answering
questions
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and
scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential
• Actively contribute to the achievement of monthly sales and delivery targets by achieving and
exceeding individual Sales and KPI targets
• Effectively present and sell and support the delivery and installation the entire Tesla eco-system
• Provide the highest level of customer service throughout the full sales and delivery cycle &
installation process, as well as continued support throughout ownership
• Prepare, stage, and charge customer vehicles in advance of their scheduled delivery
appointment
• Educate new owners by conducting a comprehensive vehicle orientation, tailored to the
individual customer’s needs and comfort level
• Execute customer documents on delivery day
• Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and
local incentives
• Conduct direct deliveries from Delivery Centers to customer homes
• Perform additional responsibilities as assigned to meet business needs
Requirements
• At least 1+ year of customer service and/or sales experience with proven track record to meet
or exceed goals
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Great attention to detail with strong organization and communication skills
• Proficient with Microsoft Office suite and CRM tools
• Ability to work evening hours, weekends and holidays in a retail environment
• Ability to obtain appropriate state licensing, where applicable
• Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe
driving record
• Must be able to successfully pass a pre-employment background check
• Legal right to work in the United States
Compensation
Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.
Part-Time Employee Benefits
As a part-time Tesla employee, you will receive:
• 401(k) match
• Employee Assistance Program, Sick and Vacation time, and Paid Holidays
• Back-up childcare and employee discounts
• Dependent Care Flexible Spending Account
