The Komen Service Center is an entry point for human interaction from the general public for questions and requests for assistance generated by Komen’s constituents (donors, event participants, volunteers, etc.). Komen Service Center staff serve on the front lines, engaging with Komen’s constituents directly, and have the opportunity to make a constituent’s experience with Komen a great one. The success of Komen as an organization is greatly impacted by the generosity and support of individuals that are passionate about Komen’s mission, and the Komen Service Center provides the perfect avenue to build valuable relationships with members of the community and increase their engagement with Komen.
What You’ll Be Doing in the role of temporary Constituent Relations:
- Answer constituent phone calls, emails, and chat support requests with a focus on identifying opportunities for continuous improvement of the constituent experience
- Act as a point of contact for all escalated requests and manage all escalations to completion
- Maintains and protects donor demographic and financial information, sharing only as needed with HQ and Affiliate staff and volunteers
- All other duties as assigned
- This position is to supplement the Komen Care Center to support peak times
- Bi-lingual is required
- Must have Salesforce, CONVIO and preferably Ring Central experience.