THE ROLE: CUSTOMER SERVICE REPRESENTATIVE
KEY RESPONSIBILITIES
- Serve as a primary operational contact for retail customers, distributors, and internal business partners regarding orders, fulfillment, inventory, and service-related issues.
- Process and manage the full customer order lifecycle utilizing EDI and Microsoft Dynamics 365 (D365).
- Troubleshoot order processing, EDI, inventory, and fulfillment issues to ensure timely resolution.
- Partner closely with Sales, Supply Chain, Finance, Logistics, and 3PL providers to support customer needs and maintain service levels.
- Manage finished goods inventory and monitor order status to support successful customer fulfillment.
- Support customer setup, item setup, and maintenance of customer and product master data.
- Assist with UPC creation, Bills of Materials, customer-specific item forms, and product syndication platforms such as Salsify.
- Partner with the S&OP Manager to identify orders at risk, manage allocations, and communicate potential supply constraints.
- Monitor open orders, inventory availability, inventory aging, and customer-specific requirements.
- Support new customer onboarding activities, including item setup documentation, routing guide collection, and retailer-specific requirements.
- Develop and maintain reporting, metrics, and KPIs related to customer service, order management, and fulfillment performance.
CAPABILITIES + SKILLS REQUIRED
- 2+ years of experience in customer operations, customer service, order management, supply chain, or sales operations within a CPG, food & beverage, health & wellness, or related consumer products environment.
- Hands-on experience with Microsoft Dynamics 365 (D365) ERP.
- Experience processing customer orders through EDI.
- Experience supporting retail customers, distributors, wholesalers, or national accounts.
- Strong understanding of inventory management, logistics, fulfillment, and supply chain processes.
- Advanced proficiency in Microsoft Excel, including lookups, PivotTables, and data analysis.
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
- Strong communication and problem-solving skills with a proactive, solutions-oriented approach.
THE DETAILS
LOCATION: Remote, USA
HOURS: Full Time (40 hours a week), 5 months, Contract
MANAGER: Customer Service Manager
PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.