Our culture is based on connection, and that fuels our outstanding performance. At BroadPath we maintain and nourish a commitment to home-based talent and innovative workforce technology that enables us to deliver unrivaled quality, flexibility, and transparency. We believe in meeting our associates where they are, be it in geography or career development. Our proprietary platform visually connects the members of each home-based client team, fully unleashing the skills and motivation of the industry’s best workforce; and enabling our associates to reach their full potential. Today, we provide organizations in healthcare, financial services, travel and hospitality, and high-growth industries with managed, remote teams of skilled professionals to handle key business functions including customer experience, sales, and back-office operations. BroadPath, where connection happens.
Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but hey – don’t just take it from us – become a part of BroadPath today and experience our Culture of Constant Connection! At BroadPath we strive to transform the modern workplace by embracing the spirit of revolution coupled with advanced technology to create an experience out of every day. BroadPath is currently looking for work at home Telesales Supervisors! Our Telesales Supervisor will be responsible for managing a team of Telesales Agents and Representatives and their related activities all from the comfort of their home. Our Telesales Supervisor will have an active visible presence on the Call Center Virtual Floor, deliver face-to-face coaching support and drive performance. Telesales Supervisors will have a daily discussion with their team around trending utilizing huddle documents and performance reporting.
Responsibilities- Accountable for the daily, weekly, and monthly activities of all team membersSet priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are metEnsures compliance with policies, procedures, and state and federal regulationsMonitor performance and provide coaching and feedback to team membersAssists the team with escalated calls as neededMonitors team chat to answer questions and discuss project priorities with the teamAssist Workforce Management in developing and managing schedulesMay be managing local and remote team membersMonitor and evaluate team calls on a daily/weekly basis
- Minimum of one year of recent experience as a call center supervisor (preferably managing a healthcare member services team)Experience managing employee performance including coaching to call center metricsMust have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)Experience with support channels including telephone, email, and chatExcellent verbal and written communication skillsHigh school diploma or equivalent
At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation! Equal Employment Opportunity/Disability/VeteransIf you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.