Employer: American Red Cross
Job Description:
As a Telesales Specialist, you are the first level of response for customers looking to purchase Red Cross training classes and retail products.
Reporting to a Supervisor, RSG Telesales, the Telesales Specialist, RSG is responsible for selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales). The position is also responsible for selling retail training products and supplies from the Red Cross Store to consumer and business customers.
The RSG Telesales Specialist uses highly specialized sales skills to understand customer needs to sell the most appropriate course and product to the customer. We are seeking ambitious, quick learners, who are looking to establish a career at the American Red Cross.
This position work from home and can work from any location in the United States. The position is full time and will work during the call center hours of Monday through from between 8:30a-9pm, EST. The shifts are determined post-training and are based off of the needs of the business. All shifts are 8 ½ hours long with a 30 minute lunch.
For those candidates located in Connecticut and/or Colorado, the salary range for this position is: $14.50 – $15.00/hour
Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location.
Responsibilities:
- Handle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.
- Act as consultant to uncover customer training and Red Cross retail product needs
- Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs
- Handle credit card transactions and place training and retail product orders through Sales systems
- Accurately document and update all cases with required call information in Salesforce
- Upsell Red Cross training classes and retail products
- Answer customer questions and address concerns about classes or products
- Responsible for attaining Training revenue of $250K per year
Qualifications:
- High school diploma/GED certificate – higher education a plus.
- Minimum of 2 years of Call Center experience or the equivalent number of years’ experience in sales or customer service.
- Good organizational skills and work habits (Reliable and punctual)
- Knowledge of and experience in applying sales techniques.
- Demonstrated team player.
- Skilled in time management and multi-tasking
- Ability to work in fast-paced and changingenvironment(handle 30-60 non-stop calls per day)
- Strong verbal and written communication skills
- Ability to quickly assess customer needs or issues and examine relevant information for a solution
- Self- motivated to learn topics and articulate in simple terms to our customers
- Intermediate computer skills and demonstrated ability to utilize MS Office programs and Salesforce.com or similar client relationship management applications.
- Trustworthy
- Salesforce experience is a bonus!
Remote Work Requirements:
- Must have adequate home office setup (quite place to work with no distractions)
- High-speed internet access (recommended 10 Mbps- cable modem or comparable service – for Avaya phone platform and Microsoft Teams video calls)
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