Job Details
Job Location
Remote Call Center Work from Home – Oakdale, MNRemote Type
Fully RemotePosition Type
Full TimeSalary Range
$11.00 – $20.00 HourlyTravel Percentage
NoneJob Shift
AMJob Category
Outbound Telemarketing
Description
Position Title: TSR
Location: Remote work from home
Department: Fundraising Operations
Reports To: Center Manager and Coach
Position Overview:
As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).
Duties and Responsibilities:
- Make outbound fundraising calls to solicit pledges for client projects.
- Follow provided and client-approved messaging on every call.
- Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
- Use responsive listening to provide appropriate situational responses.
- Meet and maintain project goals and efficiency metrics.
- Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.)
- 95% on-time (start of shift and back from breaks and lunch).
- 95% shift adherence/absenteeism.
- Demonstrate exceptional customer service and react quickly to the person being called.
- Accept coaching and counseling with a positive attitude.
- Maintain a professional appearance and behavior.
- Stay focused on the current project and prepare for each call.
- Perform other duties as assigned.
Qualifications
Requirements:
- Must work full-time shift weekly, including nights and/or weekends as required.
- Strong communication and persuasion skills, with good telephone techniques.
- Ability to take direction, follow through, and multitask in a fast-paced environment.
- Flexible work schedule, including nights and weekends.
- A high school diploma or some college education is a plus.
- Ability to read and comprehend scripts displayed on a computer monitor.
- Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor.
- Own computer, USB headset, web camera, and wired internet connection (no Wi-Fi).
- Quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients.
- Must pass a background check.
Compensation and Benefits:
- Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher)
- The base wage of $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.
- A retention bonus of $500 is available after 7 weeks, based on performance.
- Referral bonus program.
- Benefits for full-time employees include paid time off, Retirement with matching, Health – with Health Savings Account, Dental, Vision, Life, and Disability insurance.
Core Values:
- Excellence: We believe in quality results delivered by investing in our people.
- Freedom: We encourage exploration, experimentation, agility, and responsiveness.
- Respect: We believe in trust, empathy, and empowering our employees.
- Teamwork: We embrace diversity, inclusion, and the power of collaboration.
- Transparency: We value open communication and clear decision-making.
- Accountability: We emphasize personal responsibility as the foundation of success.
Non-Essential Functions:
From time to time, the telephone fundraiser may be required to perform additional duties as assigned by the Center Manager, including nights and weekends.
Education and Experience:
- A high school diploma and/or some college education is a plus.
- Minimum of 5 years of outbound sales, outbound fundraising, or outbound collections experience.
Monitoring and Taping
Please note that all calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes.
Physical Requirements:
- Communication Skills: Clear and effective verbal communication is essential for telephone fundraisers. They should be able to articulate their message clearly, actively listen to donors, and respond appropriately.
- Voice Clarity and Tone: Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction. A clear and confident speaking voice helps establish rapport with potential donors.
- Stamina: Telephone fundraisers spend long hours on the phone, making numerous calls throughout their shifts. They should have the physical stamina to maintain energy and enthusiasm during extended periods of talking.
- Sitting or Standing: Telephone fundraisers typically work on computers with headsets attached where they are seated for most of their shifts. However, some employees may invest in standing workstations where they would be allowed limited movement during calls.
- Manual Dexterity: Basic computer skills are often required for data entry and managing donor information. Telephone fundraisers should be comfortable using a computer, typing quickly, and navigating various software or database systems.
- Hearing and Listening Abilities: Good hearing and active listening skills are critical for telephone fundraisers to understand donor responses, detect nuances in conversations, and respond appropriately.
- Vision Abilities: The primary duty of this position is to read and comprehend scripts displayed on a computer monitor without difficulty. Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor.
- Multitasking: Telephone fundraisers often have to manage multiple tasks simultaneously, such as entering data while conversing with donors. They should be comfortable with multitasking and maintaining focus on both the conversation and data management.
- Emotional Resilience: Fundraising can sometimes be challenging, as fundraisers may encounter rejection or negative responses. Emotional resilience is important to maintain a positive attitude and handle potential setbacks.