Telemedicine Patient Coordinator

REMOTE

We are seeking a dedicated and compassionate Telemedicine Patient Coordinator to join our team. As a Telemedicine Patient Coordinator, you will play a vital role in providing exceptional support to patients utilizing our telemedicine services. Your primary focus will be on delivering empathetic customer service, actively listening to patient needs, and providing timely and effective problem-solving. Through proactive communication and advocacy for the patient, you will contribute to building lasting relationships and driving continuous improvement within our organization.

Key Responsibilities:

Demonstrate empathy, educate patients about telemedicine services, explain the process, address concerns, and provide guidance on platform usage and features.
Ask thoughtful questions to gather relevant information and provide personalized solutions that address each patient’s unique situation.
Demonstrate strong troubleshooting skills and creative problem-solving abilities to find optimal solutions.

Document customer feedback, identify recurring issues, and contribute to the improvement of workflows and processes to enhance the overall patient experience.
Collaborate with cross-functional teams to drive changes that enhance the patient experience and address customer concerns.
Provide regular updates to patients until the issue is resolved, ensuring they are well-informed throughout the process.

Act as an advocate for the patients, understanding and fighting for their needs within the organization.
Commit to continuous learning and improvement, staying up-to-date on new products, features, and best practices related to telemedicine.
Escalate issues to higher-level support when necessary to ensure timely resolution.

Requirements

Qualifications:

Previous experience in a patient support role, preferably in a healthcare or telemedicine setting.
Excellent communication skills, both verbal and written, with a strong focus on empathy and active listening.

Strong problem-solving and troubleshooting abilities, with the ability to think creatively and find innovative solutions.
Proven ability to handle challenging situations with patience and professionalism.
Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment.

Familiarity with medical terminology, appointment scheduling, and billing processes is a plus.
Commitment to maintaining patient privacy and data protection regulations, such as HIPAA.
Proactive mindset with a passion for continuous improvement and learning.

Join our team and be part of a company that is revolutionizing healthcare through telemedicine. If you are passionate about providing exceptional patient support, have excellent communication skills, and thrive in a dynamic and collaborative environment, we would love to hear from you.

To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this position. We look forward to reviewing your application!