IDEXX Laboratories
Are you a Customer Care SUPERSTAR with an affinity for computers and troubleshooting?
IDEXX Telemedicine Consultants is looking to add another member to our team. In this role, you will be performing a variety of customer service activities for our Telemedicine customers, providing information, resolving technical issues, and ensuring customer satisfaction. You will be responding to customer phone and other communications, addressing questions/issues/problems/concerns, all while adding to their level of patient care.
Does that sound like you?
This is a Full-Time role (40 hours/week, 8 hours a day). Shifts for this role will be scheduled based on business needs, within the window of 5:00 am – 6:00 pm. Weekend and holiday shifts required.
In the role of Customer Care Specialist
- You will provide customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and other products and services.
- Your support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating, and assisting with equipment installations, configuring computer system hardware or software, troubleshooting, and repairing system, database or data communication issues, customer order entry and billing or other priorities.
- You will determine customer needs, research, and provide solutions, coordinating with other team members as needed.
- You will ensure ongoing customer satisfaction and maintain strong customer relationships.
- You will support quality management system and other compliance requirements.
What You Need to Succeed
- You will use deductive reasoning and analytical skills to resolve issues.
- You will have strong technical aptitude skills including, but not limited to personal computer skills, including Microsoft Office
- You will have experience troubleshooting computer connectivity, hardware, and software for Windows PC.
- You will troubleshoot Android and iOS App connectivity and workflow
- You will possess communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, friendly, and understandable manner.
- You will have high quality customer facing inter-personal skills, with experience working with good customer relationships.
- You will possess phone skills, with ability to establish rapport.
- You will have attention to detail.
- You will be organized with ability to multi-task.
- You will have ability to work independently and as part of a team.
- You will possess technical record keeping management skills.