Jump into a fast-moving tech support role where problem-solving, patience, and people skills actually matter. If you like helping customers make sense of tech and you want a role that lets you grow while having fun at work, this one fits.
About SupportNinja
SupportNinja helps companies scale by pairing smart technology with global talent — and they do it with a “fun-first” culture. Since 2015, they’ve supported fast-growing brands with solutions that put people at the center. If you want a workplace that’s energized, playful, and genuinely focused on growth, this team builds around that.
Schedule
- Remote across the U.S.
- Full-time
- Multi-channel support environment (phone, chat, email)
What You’ll Do
- Provide technical support and walk customers through solutions
- Troubleshoot issues and communicate answers clearly — even to non-technical users
- Track cases, triage tickets, and document interactions in CRM tools
- Escalate complex issues when needed and follow up to ensure resolution
- Hit performance KPIs and uphold service quality expectations
- Continue learning products, tools, and processes with ongoing training
What You Need
- Prior technical support experience or equivalent customer-facing troubleshooting role
- Strong written and verbal communication
- Comfortable using computers and learning new software
Nice-to-haves:
- Call center background
- SaaS support experience
- Familiarity with CRM systems
Benefits
- Competitive pay
- Medical, dental, and vision insurance
- Paid time off + birthday leave
- Career development and skill-building programs
- Referral bonuses
- Fun-first culture with real growth opportunities
Roles like this are perfect for tech-savvy problem solvers who want stability and room to level up — without losing the human side of work.
If you want a remote tech support role built around learning and long-term growth, go for it.
Happy Hunting,
~Two Chicks…