Turn your passion for technology and customer service into a career from home. VXI Global Solutions is hiring Technical Support Advisors to deliver exceptional virtual support for iOS, macOS, PCs, smartphones, and tablets—helping customers solve problems with clarity, care, and confidence.
About VXI Global Solutions
VXI is a global leader in customer experience and digital solutions with 40,000 employees across North America, Asia, Europe, and the Caribbean. Backed by Bain Capital, VXI partners with the world’s most respected brands to deliver multilingual support, technology innovation, and process excellence.
Schedule
- Full-time, remote call center role
- Eligible states include AL, GA, FL, MS, MI, and others (21 total locations)
- Must meet work-from-home requirements: quiet workspace, ergonomic setup, and hardwired internet connection (20 Mbps download / 10 Mbps upload minimum)
What You’ll Do
- Answer inbound calls and deliver tailored solutions to technical issues
- Troubleshoot and resolve problems with iOS, macOS, PCs, tablets, and smartphones
- Use multiple systems and tools to research and provide real-time support
- Adjust communication style to connect with diverse customers
- Collaborate with team members to share expertise and improve outcomes
What You Need
- Experience in customer service or technical support (call center experience a plus)
- Solid understanding of iOS, macOS, and general device troubleshooting
- Strong verbal and written communication skills
- Ability to stay calm under pressure and adapt to changing needs
- Self-motivated with strong time management skills
- Confidence using multiple systems and software simultaneously
Benefits
- $17.31 per hour plus performance incentives
- Comprehensive medical, dental, and vision coverage
- $25/month per cell line for unlimited phone, text, and data (restrictions may apply)
- Paid training with ongoing development and career advancement opportunities
- Referral for Life Program: earn ongoing bonuses for successful referrals
- Inclusive, supportive remote culture with equal opportunities for individuals with disabilities and veterans
Build your career in tech support with a company that values growth, learning, and innovation.
Step into a role where every solved issue creates a better customer experience.
Happy Hunting,
~Two Chicks…