Air Lift, a third-generation family owned company, was founded in 1949 in Lansing, Michigan. Air Lift supplies the automotive aftermarket with load assist products and performance suspensions for show and track. Our goal is to consistently provide products and services that meet and exceed customer’s requirements and expectations. We do this by recruiting top talent and retaining them through our commitment to professional development and preservation of our culture.
Job Description Summary
Air Lift Company is seeking a highly motivated and technically skilled Technical Service Representative to support our growing customer base. This role combines technical product expertise with customer service and sales support, helping customers and dealers select, install, and troubleshoot our air suspension systems for both performance and traditional automotive markets.
Essential Duties
- Provide expert technical support via phone, email, and chat for Air Lift’s full product line.
- Assist customers and dealers with product selection, installation guidance, and troubleshooting.
- Support inside sales efforts by identifying customer needs and recommending appropriate solutions.
- Collaborate with engineering and product teams to resolve complex technical issues.
- Maintain accurate records of customer interactions and feedback in CRM systems.
- Educate customers on product features, benefits, and warranty policies.
Position Requirements
- 3+ years of experience in technical customer service or inside sales, preferably in the automotive or aftermarket industry.
- Strong mechanical aptitude and familiarity with suspension systems or vehicle modifications.
- Excellent communication and problem-solving skills.
- Experience with CRM platforms and technical documentation.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications
- Associates degree in related field.
- Bilingual (Spanish/English).
- Automotive / commercial truck systems experience.
- Able to generate detailed reports and communicate clearly using MS Office tools.
8:00am – 5:00pm ET