Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.
The Technology Sales Specialist provides full support of Guardant’s technology portfolio including Electronic Medical Records (EMR), interface capabilities and our portals. They support sales growth and promote client retention through a collaborative effort with field sales representatives by positioning the company’s growing connectivity technology solutions portfolio with customers and prospects. The Technology Sales Specialist will also act as the voice of the customer by listening to needs for product enhancements and providing critical feedback to the Product Marketing and Development teams. This position is involved in converting clients who are ordering laboratory tests manually to electronic ordering. This position will have an assigned sales area and work closely with field sales and key account representatives.
Maintain expertise on our connectivity solutions including our online portal and EMR/LIS interfaces. Provide consultative support to clients to ensure optimal placement and utilization of Guardant’s technology solutions to provide the optimal customer experience, allowing care teams to spend more time with their patients.
Support the commercial organization by providing consultative services in support of electronic ordering initiatives. Develop a consultative and advisory relationship with key customers for their information technology needs.
Maintain subject matter expertise around topics such as Meaningful Use, EHR adoption and workflow recommendations.
Partner with IT and commercial teams to improve internal processes and drive growth of lab revenue through the use of our technology solutions.
Is a resource for the customer for questions and problem resolution.
Provide insights to sales team on leveraging technology to grow and enhance business relationships.
Work closely with sales to understand customer issues related to our technology and serve as escalation point for exceptional issues pertaining to our technology portfolio.
Work closely with training team to provide content and didiactic training on technology solutions and enhancements to the Commercial and customer service teams.
Follow up with customers to ensure proper utilization of connectivity and revenue growth in the account with an emphasis on promoting electronic orders.
Bachelor’s degree with an emphasis in IT, Life Sciences or Marketing preferred
Work experience of 5+ years, with 3+ years of successful customer facing sales or customer service experience
Working knowledge of Electronic Medical Record and/or Laboratory Information Systems programs preferred
Strong knowledge of physician office workflow
Prior experience in pharmaceutical sales helpful
Strong organizational skills; ability to manage and prioritize multiple projects
Strong problem solving skills
Demonstrate solid communication skills, both oral and written.
Strong customer orientation and ability to apply basic selling skills and techniques.
Proven ability to work independently in a cross-functional, matrix environment and collaborate with multiple levels and functions in the organization
Proficient PC skills including Microsoft Software.