Technical Customer Care Specialist I

VinSolutions is hiring for a Technical Customer Care Specialist I to join our team remotely!

This is a Call Center position where most of troubleshooting is over the phone. The Technical Customer Care Specialist I will work directly with customers via phone and email to resolve their application and product issues.

Shift and Position Details:

• This position is remote, and can be worked anywhere in the USA
• The selected candidate will be given a shift during the following time frame (all times CST):
  • Monday – Friday (7AM – 8PM)
  • Saturday (8AM – 6PM)
  • Hours may be subject to change to meet business needs

Your Role:

• Represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues
• Demonstrate strong interpersonal and communication skills
• Work with diverse audiences
• Exhibit personal responsibility, accountability, and teamwork
• Troubleshoot difficult problems with either the customer’s configuration, our software, or other vendor integration points
• Provide one-on-one training to new and existing customers as needed while working on support tickets
• Identify and resolve issues that prevent users from utilizing our software
• Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status
• Maintain strong working knowledge of released products
• Facilitate communicate between the customer description and the written word in the CRM ticketing system

Minimum Qualifications:  

• High School Diploma/GED
• Generally, less than 2 years’ experience in a related field

What We Look For (Preferred):

• College Degree, Technical Certification, or commensurate work experience

• Experience supporting online products and services; and supporting mobile devices such as iOS and Android
• Experience using developer tools to troubleshoot website issues (ex., Chrome, Internet Explorer, Firefox)

Drug Testing:

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation:

Hourly pay rate is $15.67 – $23.56/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.  Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).